Thank you for shopping with The Seed Story. Every order is carefully hand-packed before beginning its journey to you.
 

1. Processing & Dispatch

In-stock orders are normally packed and dispatched within 3–4 working days after payment has been received.

Our normal packing days are Monday to Friday, excluding UK bank holidays.

Pre-orders

Products marked Pre-Order are not subject to our standard 3–4 working day dispatch time. The expected dispatch period will be shown on the relevant product page.

If a pre-order is significantly delayed, we will contact you with an updated estimate and give you the option to continue waiting or cancel your order for a full refund.
 

2. UK Delivery

UK orders are normally sent using Royal Mail 2nd Class, unless another delivery service is shown at checkout.

Royal Mail currently aims to deliver 2nd Class mail within approximately 2–3 working days after dispatch.

Delivery times are estimates and may occasionally be affected by busy postal periods, weather, service disruption or other circumstances outside our control.

Delivery charges, where applicable, will be clearly displayed before you complete your order.
 

3. Need Your Order by a Particular Date?

If you are ordering a growing kit for a birthday, anniversary or other special occasion, please contact us as early as possible at: grow@theseedstory.co.uk

We will always do our best to help.

If delivery by a particular date is essential, please contact us before placing your order so that we can confirm whether the requested date is achievable.

A requested delivery date cannot be guaranteed unless we have specifically confirmed it with you.
 

4. Delayed or Missing Orders

If your order has not arrived within 7 working days after your dispatch confirmation, please contact us at: grow@theseedstory.co.uk

Please include your order number and delivery postcode.

It can also be helpful to check:

• the delivery address shown on your order confirmation;

• whether Royal Mail has left a delivery notification;

• any safe place you have nominated; and

• whether the parcel has been accepted by another member of your household or a neighbour.

We will investigate the delivery and, where appropriate, arrange a replacement or refund in accordance with your legal rights.

You do not need to resolve a missing-delivery claim directly with Royal Mail. As the retailer, we will assist with the investigation.
 

5. Incorrect Delivery Addresses

Please check your delivery details carefully before completing your order.

If you notice an error, contact us at: grow@theseedstory.co.uk as soon as possible. If your order has not yet been dispatched, we will do our best to correct the address.

If an order is returned to us because the address supplied at checkout was incomplete or incorrect, we may ask you to pay the reasonable cost of sending it again.

This does not apply where the addressing error was made by The Seed Story or the delivery provider.
 

6. Responsibility for Your Order

Your order remains our responsibility while it is being delivered and until it has been received by you or by another person you have identified to receive it.

If an order arrives damaged, incorrect or incomplete, please contact us as soon as reasonably possible at grow@theseedstory.co.uk so that we can put things right.

Postal delays caused by circumstances outside our control may occasionally affect estimated delivery times. This does not affect your statutory consumer rights.
 

7. Delivery Destinations

We deliver to the destinations made available through our website checkout.

Some seeds and plant-related products may be subject to additional restrictions depending on the delivery destination. Where we are unable to fulfil an order legally or practically, we will contact you and refund any payment made for the affected items.

If you are unsure whether we can deliver to your address, please contact us before ordering.
 

8. Contact Us

For any delivery or postage questions, please contact:

The Seed Story
Email: grow@theseedstory.co.uk